Karen McBride has been a huge help to me and Change Group, particularly in supporting my ongoing financial management as an independent consultant. For several years now, Karen has been handling my invoicing, monitoring revenue and expenses, and ensuring all required contract reporting is completed accurately and on time. In my business, these are onerous and bureaucratic processes – and there are no two alike.
Despite this complexity, Karen has worked proactively to learn a new procedure with each new client, to document these approaches for future reference, and to develop and/or improve new tracking tools to further streamline or enable my business practices. This has allowed me to focus more on my core activities while significantly enhancing my ability to track trends in my business. Her dedication and professionalism are truly impressive, and I’m grateful to have her as part of my very small team.
On a personal note, Karen is patient, warm and positive by nature. She is quick to locate documents, clarify issues, and make adjustments whenever necessary – and never complains. Best of all, she has a keen sense of humour and is always fun to talk to during our virtual meetings.
– Katharine
Owner & President